This is probably the most important thing that Rooms To Go sells from a management perspective. Salespeople have to sell it on roughly 95% of every piece of fabric or leather they sell or they get fired. Management won't admit to this but they literally won't sell you the furniture if you don't buy the "bond" as they call it. Their yearly bonuses depend largely on this one thing. So they walk hundreds of thousands of dollars every year for this one add on. Salespeople will let you "walk" if you don't buy it. They are willing to lose their commission to keep their percentage in the near perfect category so they won't be punished by having to go to "school" early on a Saturday that they have to work 12 to 13 hours or ultimately lose their jobs. I have heard management tell salespeople to get rid of the customer if they are not willing to buy it.
Is it worth the extra $200 bucks?
Depends....I have seen the "bond" applied to the furniture in the warehouse. "Bond" is a very strong word for what they do. An employee uses a wand to lightly mist the furniture, most of it probably evaporates before ever touching a sofa. Yet I have heard salespeople say that this is like having a Teflon coating on your furniture against stains. If you are wanting this to protect against stains it's worthless in my opinion.
However....If you ever have any problems with your furniture, even if it is covered by the standard one year warranty. Don't bother calling the store if you did not buy the protection. Because when the salesperson goes to the manager to see about fixing whatever problem you have..product, delivery, or otherwise. The first question the manager asks the salesperson is not what has to be done to rectify the situation, it's "did they buy the juice?" if not, call the 800 number and deal with customer service, which the manager knows is not at all customer service(but that is for another post)
So if you want to buy this insurance policy so you won't be shoveled along the bureaucracy which is Rooms to Go customer service. Go ahead.
As for the leather protection, everything applies except they do nothing to "bond" the leather, all you are buying is a lifetime supply of leather conditioner. Which I can almost guarantee unless you condition your sofa set every day you will not spend $200 on leather conditioner in your lifetime.
